Support
Energy FAQs
Answers to common questions about how Sortd works, what information is needed, and what happens if you choose to switch. So you know exactly what to expect before getting started.
Is Sortd an energy supplier?
No. Sortd is not an electricity or gas supplier. It helps you compare options, see potential savings, and decide whether a better plan is available.
What information is needed for an energy comparison?
- Current provider and tariff
- Estimated usage or bill amount
- Meter type
- Address or county
Will switching happen automatically?
No. Sortd never switches anything on your behalf.
You always choose whether to proceed with a quote or switch.
What happens when I click a provider?
You may be taken to a provider site or asked to request a quote.
Sortd does not complete the switch. You stay in control of what happens next.
Can Sortd be paid by energy partners?
Yes. Sortd may receive referral fees from energy partners when users move forward through a quote or switching journey.
That does not decide what is shown. The goal is to highlight real savings and relevant options.